Prices cover the review, not the treatment. Treatment costs are quoted to you by the hospital in writing. The $1,000 credit applies to the DEYOHEALTH service fee when a treatment agreement is signed.
Questions
What patients ask before they send records.
Twelve questions we answer every week. If yours is not here, write to contact@deyohealth.com.
What happens to my medical records?
Records are uploaded over an encrypted connection and stored on access-controlled servers. They are shared only with the hospital and the specialists assessing your case. We do not sell or publish patient data, and you can ask us to delete your file at any time.
Do your doctors and coordinators speak English?
The written report is produced in English and Chinese. Your coordinator is bilingual and works in your language. Interpretation is provided at every appointment, including the video consult. You can send records and messages in Chinese or English.
Which report can I use for a medical visa?
The $199 written second opinion is the document most embassies accept as evidence of planned treatment, together with the hospital's invitation letter. The free preview is an assessment rather than a treatment plan, and is usually not enough on its own.
Why does the free version leave out the treatment plan?
The detailed protocol is the specialist's core work, and it is what the $199 tier pays for. The free version answers the three questions you need answered before spending anything: can this be treated in China, roughly what will it cost, and how does the process run.
How does the $1,000 credit work?
Pay $800 for the video consult. If you then sign a treatment agreement with us, $1,000 is credited against the service fee. The consult ends up free and you are $200 ahead. If you do not proceed, nothing further is owed.
How do I pay?
Review tiers are paid against a written invoice from us. Treatment costs are paid to the hospital on its own schedule, under its own invoice. No cash changes hands for medical services.
What if China is not the right answer for my case?
Then we say so, and the review ends there. Some cases are better treated locally, some are too advanced for travel, and some need a therapy we cannot arrange. Saying no early is part of the service.
How binding is a second opinion?
It is a professional assessment by a licensed physician. It is not a diagnosis you can act on without a treating doctor, and it does not replace your current physician's judgement. It tells you what a Chinese specialist would do, and why.
Can a family member come with me?
Yes. One family member can join the video consult, and we arrange accommodation for a companion. Additional travellers are usually straightforward; tell us at the planning stage.
What happens after I go home?
Before you fly, the team sets up your follow-up: the discharge summary and imaging in your own language, a scheduled remote review with the treating department, and a named contact for questions that come up later.
How many days should I plan for?
It depends on the treatment. Diagnostics and a first consultation usually take about a week. Surgery adds two to four weeks including recovery before you fly. The coordination plan gives you a day-by-day estimate for your case.
Can I send records in Chinese?
Yes. Records in Chinese, Engl
Tier 01 · Free
Free coordination plan
$0no card required
A Chinese specialist reviews your records and a coordinator writes up what China can offer for your case.
Preview opinion: the specialist's assessment and the team behind it
Expected outcome and treatment approach, in outline
Budget range and the structure of the cost breakdown
A written coordination plan: process, timeline, what we handle
Detailed treatment protocol not included
Answers three questions: can this be treated here, roughly what it will cost, and what the journey looks like.
Prices cover the review, not the treatment. Treatment costs are quoted to you by the hospital in writing. The $1,000 credit applies to the DEYOHEALTH service fee when a treatment agreement is signed.
Send the records. Find out what China can do.
Free review, written opinion, or a video call with the specialist. Choose the depth; the first step costs nothing.
